现场管理中领导力角色有哪些？每个角色各有什么内容？

现场管理中领导力角色有哪些？每个角色各有什么内容？
首先我们看下领导力的角色有哪些？


第一个角色：Supervisor 主管
1）领导者的心态/态度 Leader mindset/Attitude：

• "我要为事情的结果负责
• I will responsible for the result."
• "我要有大局观念
• I have the vision of the overall situation."
• "我要做到尽量客观公正
• I will be objective and fair."
• "我需要以身作则
• I will be the role of model."
• "我需要确定事项的轻重缓急
• I will set the priority of issues."
  

2）领导者的行为 Leadership behavior

• "分配工作任务
• Assign tasks"
• "解释工作任务、背景、目标、时间
• Explain the task,background, ideal situation and deadline"
• "做决定，并为决定负责
• Make decision and responsible for the decision"
• "督促工作任务的进行
• Monitor the progress of task"
• "提供完成任务所需的资源
• Provide necessary resources"
  

3）推荐的提问方式 Proposed questioning method

• "工作任务都清楚了吗？
• Do you understand the task?"
• "需要什么支持吗？
• Do you need some support?"
• "工作的进展如何？结果是什么？
• What's the progress/result?"
• "是否有更好的办法？
• Is ther any better solution?"
• "什么时间可以完成？
• When the task could be finished?"
  

第二个角色：Trainer 培训师
1）领导者的心态/态度 Leader mindset/Attitude：

• "他/她是学生，方法不熟悉/不知道是正常的
• He/she is a trainee,so it is normal that they know nothing."
• "我要有耐心
• I will do the training in patience."
• "我要根据学员的水平设计合适的培训方法和进度
• I will design the suitable training method/timeline according to the level of trainee."
• "我需要把知识说的清楚明白，让学员能够听懂
• I need explain the knowledge clearly to trainee to let they understand."
• "必要时可以手把手教，确保学员听得懂，做的了
• I will train the people hand by hand if necessary to make sure that the people could understand and able to do it by himself/herself."
  

2）领导者的行为 Leadership behavior

• "为培训的效果负责
• Responsible for the effect of the training."
• "根据培训内容选择合适的培训方法
• Choose suitable training method according to the content."
• "准备好相应的讲义/道具/试卷等等
• Prepare related stuff such as document/property/test paper etc."
• "分享成功经验或者失败案例，帮助学员理解
• Share successful case / failure case to help people to understand the content."
• "要求学员练习，实践（课后作业），并作相应检查
• Require practice after training(homework) and check accordingly."
  

3）推荐的提问方式 Proposed questioning method

• "这个方法可以用到其他什么地方吗？
• Does the knowledge could be used in other area?"
• "大家对内容方法有疑问吗？
• Do you have any questions about it?"
• "我做一遍你看，然后告诉我你的疑问，好吗？
• I show one time to you and then please ask you question, ok?"
• "刚才所讲的内容，哪些地方还需要再澄清？
• Is there any issue need to be clarified again?"
• "我刚才的演示过程，你觉得有哪里是不对的吗？为什么？（错误模拟）
• Is there anything wrong in my demostration?Why？(fault simulation)"
  

第三个角色：Moderator 主持人
1）领导者的心态/态度 Leader mindset/Attitude：

• "我需要为会议的有效输出负责任
• I need to responsible for the efficient output of this meeting."
• "我需要秉持中立立场
• I will take neutral position in discussion."
• "我需要引导会议向着积极的方向发展，控制消极情绪
• I will guide the meeting to active direction,control the negative emotion."
• "我会关注到所有参会人
• I will pay attention on all participants of this meeting."
• "我希望参会人能够在会议上充分表达意见，然后达成共识
• I would like that the participants could express the opinion freely and get agreement finally."
  

2）领导者的行为 Leadership behavior

• "在会前做好充分准备（确定参会人，邀请，素材，道具等等）
• Prepare all necessary stuff before the meeting(define participants;send invitation,documents,proterty etc)"
• "在会议中明确话题，确定目标，控制进度（必要时分配发言时间）
• Clarify the topic,target,timeline of this meeting.(Allocate the speaking time if necessary)"
• "使会议处于有效可控状态（有效-讨论积极；可控-时间/话题/氛围），必要时做干预
• Let the meeting efficient and under control(efficient-active discussion;under control-time/topic/atmosphere),do the intervention if necessary"
• "会议陷入僵局时，提供有效的决策方法（投票？Go&see？搁置再议？）
• Provide the efficient decision-making solution if the meeting is going to deadlock.(vote?Go&see?lay aside?)"
• "在会议结束时做总结概括，明确会议输出
• Do the summary after meeting and clarify the efficient output."
  

3）推荐的提问方式 Proposed questioning method

• "（介绍完会议议程后）大家对于今天的会议议程是否有疑问？
• (After the agenda introduction)Do you have any questions about the meeting agenda?"
• "针对xxx提出的问题，是否有人可以回答？
• Is there anybody could answer this quesiton from xxx?"
• "这个事情是否有我们讨论的话语有关联？
• Is there any relationship with the topic that we are talking today?"
• "这个是我们的会议输出，大家是否同意？还有什么补充吗？
• This is the output of our meeting,do you agree?Any comments?"
• "是否还有与此话题相关的事项需要讨论？
• Is there any related topics need to be discussed?"
  

第四个角色：Mentor 导师
1）领导者的心态/态度 Leader mindset/Attitude：

• "我希望训练员工的技能
• I want that the skill of this person could developed."
• "我希望员工在思考中成长
• I would like that this person could be developed through self reflection."
• "我需要通过辅导，让员工有能力解决这一类问题（而不仅仅是单个的具体问题）
• I would like that this person could able to solve a kind of problems through coaching(not only single problem)"
• "我更加关注人的成长，而不仅仅是事情的解决
• In this case I pay more attention on the people development than the speed of problem solving."
• "我需要了解员工的想法背后的深层原因
• I would like to know and understand the reason which behind the thinking of people."
  

2）领导者的行为 Leadership behavior

• "通过提问启发员工思考
• Let people to start the self-reflection through questioning."
• "引导员工思考不同解决方案的优劣
• Guide people to compare the advantage/disadvantage of solutions and find suitable solution."
• "鼓励员工尝试创造性的解决方案
• Encourage people to find out and try the creative solution."
• "积极倾听
• Active listening"
• "选用面对面的沟通方式
• Face to face communicaiton is prefered."
  

3）推荐的提问方式 Proposed questioning method

• "你觉得这个事儿可以怎么做？为什么？
• What's your opinion about this case?Why?"
• "这几个方案分别有什么优势和劣势吗？
• What's the advantages/disadvantages of these solutions?"
• "哪个方案我们可以先试试看？
• Which one we could try firstly?"
• "你觉得这样做怎么样？
• What do you think if we do like this way?"
• "你觉得这样做可能产生的最严重的后果是什么？应对预案时什么？
• What's the most serious consequence?Any emergency plan?"