《Operational Performance Measurement： Increasing Total Productivity》by Will Kaydos
Book description：
Operational Performance Measurement: Increasing Total Productivity presents a new integrated theory of pertormance measurement, including a never-before-published measurement model that is applicable to any business activity. The theory also explains the human and technical requirements a measurement system must satisfy to be truly effective. Implementation of these non-financial, or operational, performance measures will significantly improve any company’s bottom line. Features Procedures for identifying what to measure; specific steps managers can take to determine what should be measured Examples to illustrate techniques, for better understanding of principles and procedures Case studies, providing insight for “real world” problems Diagrams, tables, forms.
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